Patient billing is broken. AI collections fix it.
Medical billing is the biggest headache in healthcare. Patients get confused, payments slip, and staff drown in manual follow-ups. Mitori deploys automated multi-channel collections — email, SMS, and AI voice drops — so your team recovers more revenue with fewer people.
Why collections teams are stuck
Manual follow-up at scale
Collections teams spend 80% of their time on repetitive outreach — drafting individual emails, making phone calls that go to voicemail, and manually tracking who has been contacted. At scale, patients simply fall through the cracks.
High no-pay rates and write-offs
Patients don't ignore bills intentionally — they forget, get confused by statements, or can't find a convenient way to pay. Without timely, multi-channel reminders and self-serve payment options, write-offs climb.
Staff burnout from repetitive work
Talented account managers and patient support staff burn out doing the same outreach tasks day after day. Turnover increases, institutional knowledge leaves, and the cycle restarts with new hires.
How Mitori automates healthcare collections
After a 30-day discovery audit of your collections workflows, Mitori builds and operates a fully automated multi-channel outreach system — managed end-to-end as a service.
Real client result
A healthcare staffing platform saw 3X payment recovery and 50% staff reduction within 90 days.
Read the case studyEmail sequences
Personalised payment reminder campaigns triggered automatically based on account age, balance, and patient history.
SMS reminders
Short, timely text messages with direct payment links. Higher open rates than email, delivered at optimal times.
AI voice drops
Natural-sounding voice messages powered by ElevenLabs — delivered to voicemail without ringing, at scale. Patients hear a human-like reminder, not a robocall.
Self-serve payment portals
Every outreach includes a direct link to a self-serve payment portal. Patients pay on their own terms, reducing inbound calls and manual processing.
Smart escalation
Accounts that don't respond after automated sequences are escalated to human agents with full context — no cold handoffs.
Collections is just the start
Once collections automation is running, the same observation and deployment methodology extends to other healthcare operations.
Staffing automation
Credential verification, shift matching, and onboarding workflows for healthcare staffing agencies.
Compliance workflows
Automated audit trails, regulatory filing, and policy change tracking across facilities.
Patient intake
Pre-visit forms, insurance verification, and appointment reminders — reducing front-desk friction.
Why managed service matters for healthcare
HIPAA-aware data handling
Patient data never leaves your controlled environment. Mitori works within your existing compliance boundaries and data governance framework.
Full stack management
We operate the entire automation platform — Customer.io, ElevenLabs, data pipelines, monitoring — so you never manage vendor relationships or surprise bills.
Continuous compliance
As regulations change, we update workflows, messaging templates, and consent flows. Your collections automation stays compliant without internal effort.
Ready to fix your collections process?
Start with a 30-day discovery audit of your collections workflows. We'll show you exactly where automation creates the most value — and then we'll build and operate it for you.