3X payment recovery in 90 days
A healthcare staffing platform was losing revenue to manual collections processes — slow follow-ups, inconsistent outreach, and account managers buried in repetitive work. Mitori audited their workflows, identified automation opportunities, and deployed a fully managed multi-channel collections system.
Measured results
3X
Payment recovery rate
onboarding and payment numbers tripled
50%
Staff reduction achieved
account managers and patient support teams
75%
Projected total reduction
within 2 months via reporting automation
90
Days to full deployment
from audit to live automation
What we automated
Mitori identified three automation layers that, combined, transformed the collections operation from a manual, staff-heavy process into a self-running system.
Collections sequences
Automated multi-channel outreach: email sequences, SMS reminders, and AI-generated voice drops. Patients receive timely, personalised payment reminders without manual effort.
Marketing automation
Onboarding campaigns, re-engagement flows, and lifecycle messaging — all orchestrated through Customer.io and connected to the collections pipeline.
Client reporting automation
Automated report generation and delivery to clients, eliminating the need for dedicated account managers to compile and send manual updates. This phase alone is projected to enable a further 25% staff reduction.
Managed platform stack
All platform infrastructure is operated by Mitori as part of the managed service. No internal team needed. All costs included.
Customer.io
Multi-channel orchestration — email, SMS, and push sequences
ElevenLabs
AI voice drops — natural-sounding payment reminders at scale
Snowflake
Data pipeline — real-time account status and payment analytics
Mitori Monitor
Agent monitoring, governance rules, and escalation management
See how this applies to your organisation
Every collections operation is different. Book a scoping call and we'll walk through how Mitori maps value across your specific workflows.