IT Ops: resolve 70% of incidents without human escalation
Mitori observed a 15-person IT operations team where 65% of time was consumed by ticket routing, L1 troubleshooting, infrastructure monitoring, and manual change management. AI agents now handle detection, resolution, and reporting autonomously.
Current workflow vs AI-augmented
Side-by-side comparison of the it operations process before and after Mitori's audit recommendations.
Incident detected (monitoring alert)
Ticket creation & categorisation
L1 troubleshooting & diagnosis
Escalation routing
Change request documentation
Post-incident review
Current Process
Incident detected (monitoring alert)
Ticket creation & categorisation
L1 troubleshooting & diagnosis
Escalation routing
Change request documentation
Post-incident review
AI-Augmented Process
Auto-detection & alert correlation
Auto-ticket with root cause suggestion
AI-driven L1 resolution
Smart escalation routing
Auto-generated change requests
AI post-incident analysis
What your it operations team looks like after
Humans handle judgement and relationships. AI agents handle volume and repetition.
Before — 15 FTEs
All manualAfter — 6 FTEs + 6 AI Agents
60% fewer rolesProjected impact summary
Team
15 → 6+6
FTEs + agents
AI Confidence
88%
on top process
Annual cost
$1,350K
→ $650K
Savings
$700K
/year (52%)
Published research shows 35–45% efficiency gains in IT operations (McKinsey, Gartner). Adjusted ×1.5 for GenAI acceleration including AIOps and intelligent automation.
See how this applies to your organisation
Every organisation is different. Book a scoping call and we'll walk through how Mitori maps value across your specific departments.