Collections: triple payment recovery with automated multi-channel outreach
Mitori observed a 10-person collections team spending 80% of their time on manual patient follow-ups, payment reminders, and status tracking. AI agents now handle multi-channel outreach — email, SMS, and voice drops — with automated escalation routing.
Current workflow vs AI-augmented
Side-by-side comparison of the collections & revenue recovery process before and after Mitori's audit recommendations.
Account flagged overdue (manual review)
Outreach scheduling
Individual email drafting
Phone call attempts
SMS follow-up (manual)
Status update and escalation
Current Process
Account flagged overdue (manual review)
Outreach scheduling
Individual email drafting
Phone call attempts
SMS follow-up (manual)
Status update and escalation
AI-Augmented Process
Auto-flagged by payment rules
Multi-channel sequence triggered
AI voice drop delivered
Smart escalation routing
Payment link + self-serve portal
Human review for exceptions only
What your collections & revenue recovery team looks like after
Humans handle judgement and relationships. AI agents handle volume and repetition.
Before — 10 FTEs
All manualAfter — 3 FTEs + 5 AI Agents
70% fewer rolesProjected impact summary
Team
10 → 3+5
FTEs + agents
AI Confidence
92%
on top process
Annual cost
$900K
→ $315K
Savings
$585K
/year (65%)
Based on real client results: 3X collections recovery rate, 50% staff reduction achieved. Projections adjusted for GenAI voice and messaging capabilities through 2026–2028.
See how this applies to your organisation
Every organisation is different. Book a scoping call and we'll walk through how Mitori maps value across your specific departments.